Queen's Hospital

Queen's Hospital 2024-04-26 Person 5 5 0

just good

nothing

Queen's Hospital 2024-04-26 Person 5 5 0

Staff were excellent, friendly and calming, everyone introduced themselves and was polite.

No even hospital was clean and. Smart

Queen's Hospital 2024-04-26 Person 5 5 0

Apart from a problem with finding a disabled parking bay. Non existent. I was treated extremely well by all staff.

Disabled parking could be improved. In fact, the parking all round is totally extremely difficult

Queen's Hospital 2024-04-26 Person 3 5 0

Waiting time is the biggest issue, first stage of assessment within 15 mins of booking in. Then you sit and wait for a blood test and ecg while you watch 4 or 5 members of staff standing talking for 20 mins. You are eventually moved on again to the 3rd area, where after 5 hours a asked when my wife would have her head scan, only to be told they are ready for her, why had we not been told? Taken round by a member of staff. On our return we sit and wait again, only for a porter to then want to take her round for the scan 45 mins later. Eventually get to see a doctor, who only then decided he needed further blood tests. More waiting, so final results after 15.5 hours. Get all of the tests done first then view the results.

Stop wasting time , get ever test complete then the doctor can look at the results, very poor staff management, that's if they were managed at all.

Queen's Hospital 2024-04-26 Person 3 5 0

Doctors and Nurses, constantly busy, not enough staff for the amount of patients. Was in the corridor following triage 07:30 in the corridor 13:35 see doctors about blood tests results 14:00 told CT Scan required 19:00 for CT Scan to be completed 21:00 moved to minors 23:00 to informed of results 01.00 sent home No food provided for the duration, staff said not allowed to provide pureed food for corridor patients.

Bed in minors Processed quicker Provision of food Clearer updates from staff, I was given conflicting information about when CT tests would be done etc

Queen's Hospital 2024-04-26 Person 4 5 0

All the team who we had contact with during our stay were outstanding. Cannot fault the care or support provided. Each team member is a credit to the obstetric team and any expectant mother would be lucky to have such an experience. While there were so many amazing members of staff I can only remember a few names of some particularly incredible staff. Midwife Vivian from the labour ward who was present in the birth centre during my birth was exemplarly. She was calm, supportive and provided outstanding care during the entire process despite not usually work in the birth centre. Equally, another midwife who came in in the last stages of labour who I cannot remember their name was also incredible. Also Midwife Sharna who was working the night of the 24/04/24 in the birth centre was equally amazing. She provided continued support for all of the ladies in the ward and her advice and calming attitude instilled confidence and reassurance during that first night. She also provided outstanding breast feeding guidance to enable a good latch which enabled me to feed well the following days. I cannot possibly name all the other amazing staff but each and everyone of them, hostesses to HCAs to midwifes are a true credit to the obstetric team at Queens and rightfully deserve recognition.

N/A

Queen's Hospital 2024-04-26 Person 1 5 0

I sat with many people waiting none of us new what was going on we never knew any waiting times when the nurse came out to call names people were asking her questions and she would wave them aside say just wait

Build another hospital

Queen's Hospital 2024-04-26 Person 5 5 0

This is my third appointment/treatment - over the three years the team of doctors/nurses I am met with have been consistent. It’s reassuring at a time when you may feel unnerved to see familiar, friendly faces in a very busy and overwhelmed NHS! Teo is always calm, kind, approachable and informative, Lauren always appears positive and happy and will do all she can to keep you calm/distracted too! Thank you ladies, it really does help during a time of uncertainty.

N/A

Queen's Hospital 2024-04-25 Person 5 5 0

All the nurses were fantastic. Would come up and check up on me regularly. I was there for 2 nights. Each one of the nurses were kind compassionate and caring. I was treated with respect. Even the dinner lady was sooo nice and kind, coming around asking what I’d like to eat, offering tea/coffee and hot chocolate several times a day. Everyone was very friendly. I have nothing but respect and praise for all the staff that I met at the hospital during my stay, this was the first time I have been to this hospital and I would highly recommend this place

Nothing everything was excellent

Queen's Hospital 2024-04-25 Person 3 5 0

Overall experience okay but waiting 2 1/2 hours to see consultant to discuss results not the best

Seeing patients on time